Technology is just a cool (or for the online generation, kewl) place to be these days. In an effort to raise the bar on IT support, we have implemented a new system called "Live Support" (from Bomgar). In addition to our Helpdesk and the resulting desktop technician visit, we can now provide instant support for helping with day-to-day application issues.

Not only does this provide better service, but it leverages the shared knowledge across the entire Technology department. Many issues don't need a hands-on technician to resolve and are more effective using a real-time (ie: remote desktop) support model. Teacher feedback has been encouraging. Here's what they're saying about Live Support...

• “outstanding...very convenient”
• “Having this option is very handy-solved my problem quickly.”
• “This new way of taking care of technical issues is great. Our issues can get resolved so much quicker!”

As Peach County continues to grow, it's with new technologies like Bomgar that will help us improve performance and better utilize existing support personnel.

--Charlie